Rand Aid has launched a new division – Supportive Services – aimed at providing high-quality home-based care for its residents.
The move follows a board resolution in February 2026 and is part of the organisation’s broader Supportive Living vision.
Sister Jana Bezuidenhout, who joined Rand Aid in 2019 and has served as village sister at both Tarentaal and Inyoni Creek, will head up the division from Rand Aid’s head office.
Supportive Services will offer internal home-based care to residents living in independent units. While the structure of care remains largely the same as that provided by private carers, the new model focuses on oversight, quality management and legal compliance. Carers will be fully trained, vetted and supervised, with regular check-ins and documented care plans to ensure residents’ needs are consistently met.
“The internal supportive living care model provides an additional layer of protection through formal oversight, accountability, and clear operational policies,” says Jana. “Residents and families will have a clear point of contact within the organisation should any concerns arise, allowing issues to be addressed promptly. This structured approach helps reduce the risk of misunderstandings, boundary issues or potential exploitation that can sometimes occur in informal or privately arranged care situations.”
Ageing in an appropriate place
Ayanda Matthews, Rand Aid’s GM of care and human resources, emphasises that the model also supports ageing in an appropriate place. “Moving is very traumatic, especially for the elderly,” she says. “With our continuous monitoring and involvement of family members, residents can remain in familiar surroundings for as long as possible. Acute conditions are managed promptly and complications averted, ensuring both residents and carers are protected.”
The new division reflects Rand Aid’s commitment to the well-being of its residents while providing families with peace of mind. By keeping residents in their units longer, the Supportive Living division promotes continuity of care and allows the organisation to adjust support as residents’ needs change.
To find out more about Supportive Services, email Sr Jana at jbezuidenhout@randaid.co.za or call 011 882 2510.
